Shipping policy
Thank you for shopping with BeAmóura. We carefully prepare every order and want your delivery experience to feel as seamless as possible.
ORDER PROCESSING
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Processing time begins after your order has been successfully placed and payment has been authorized.
During launches, collection releases, promotional periods or holidays, processing may take slightly longer due to increased order volume.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
U.S. SHIPPING
BeAmóura currently ships within the United States only. If you want an item shipped internationally, please contact beamoura.co@gmail.com
Orders typically arrive within 3–7 business days after shipment. Delivery times are estimates and are not guaranteed.
Shipping rates will be displayed during checkout.
We offer complimentary standard U.S. shipping on orders over $150, calculated after discounts and before applicable taxes.
SHIPPING DELAYS
Once an order has been transferred to the shipping carrier, delivery timing is outside BeAmóura’s direct control.
BeAmóura is not responsible for delays caused by:
- Shipping carriers;
- Severe weather;
- Transportation disruptions;
- Incorrect or incomplete delivery information;
- Holidays;
- Government actions; or
- Other circumstances outside our reasonable control.
We will always do our best to assist you with locating your order when a delay occurs.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your address, contact us immediately at beamoura.co@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
BeAmóura is not responsible for orders delivered to an incorrect address provided by the customer.
If a package is returned to us because of an incomplete or incorrect address, failed delivery attempt, refusal of delivery or failure to collect the package, the customer may be responsible for the cost of reshipping the order.
TRACKING INFORMATION
Tracking information will be emailed to you once your order has shipped.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Tracking updates are provided directly by the shipping carrier and may occasionally be delayed.
LOST, STOLEN OR MISSING PACKAGES
If your tracking information shows that your package is still in transit but has not arrived within the expected timeframe, please contact us at beamoura.co@gmail.com so we can help review the shipment.
If a package is marked as delivered but cannot be located, please:
- Confirm that the shipping address on your order is correct;
- Check around the delivery location, including entrances, mailrooms and secure package areas;
- Ask household members, neighbors or building staff whether they accepted the package; and
- Contact the shipping carrier for additional delivery information.
BeAmóura is not responsible for packages that are lost or stolen after being marked as delivered by the carrier, except where otherwise required by law.
However, we will make reasonable efforts to assist you with reviewing tracking information or submitting a carrier claim when appropriate.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us at beamoura.co@gmail.com within 48 hours of delivery.
Include your order number and clear photographs of the product, packaging and shipping label so that we can review the issue.
Please do not return a damaged or incorrect product before receiving instructions from us.
PREORDERS
Products identified as preorders will include an estimated shipping timeframe on the applicable product page.
Preorder shipping dates are estimates and may change due to production, quality-control, transportation or other delays.
If your order contains both available and preorder products, the entire order may ship together once all products are available unless otherwise stated.
RETURNS
Return shipping and refund eligibility are governed by our Refund Policy.
Original shipping charges are non-refundable unless the order arrived damaged, defective or incorrect.
Customers are responsible for return shipping costs unless the return is due to an error by BeAmóura.
CONTACT US
Questions regarding shipping or delivery may be sent to:
Beamoura LLC, doing business as BeAmóura
Email: Beamoura.co@gmail.com